Chevrolet Trax: Power windows malfunction (AXG, AEF, AER)

Diagnostic Instructions

• Perform the Diagnostic System Check - Vehicle prior to using this diagnostic procedure.
• Review Strategy Based Diagnosis for an overview of the diagnostic approach.
• Diagnostic Procedure Instructions provides an overview of each diagnostic category.

Diagnostic Fault Information

Circuit/System Description

The window motors supply 12 V signal circuits to their respective window switches, when a window switch has been activated, a switch closes providing a ground to the appropriate signal circuit causing the voltage to drop to 0 V. The window motor will detect the voltage drop in the signal circuit and will command the window to move in the desired direction.

The driver window master control switch also contains control switches for the passenger, left rear and right rear window functions. When a window switch is pressed, a serial data message is sent to the body control module. The body control module examines the request and checks for messages from other power window motors that may prohibit window movement. If no prohibitive messages have been received, the body control module will send a serial data message to the passenger window motor or to the appropriate rear window motor which will perform the command as requested.

Diagnostic Aids

The loss of the express up and express down functions for the driver, passenger and rear windows may have occurred for the following reasons:

• The battery was disconnected
• The battery was replaced
• A door wiring harness was disconnected
• A window motor was disconnected

The window motors will need to be normalized in order to restore the express functions, refer to Window Motor Programming - Express Function for the proper procedure.

Reference Information

Schematic Reference

Moveable Window Schematics (Encore), Moveable Window Schematics (Trax)

Connector End View Reference

WIRING SYSTEMS AND POWER MANAGEMENT - COMPONENT CONNECTOR END VIEWS - INDEX - ENCORE WIRING SYSTEMS AND POWER MANAGEMENT - COMPONENT CONNECTOR END VIEWS - INDEX - TRAX

Description and Operation

Power Windows Description and Operation

Electrical Information Reference

• Circuit Testing
• Connector Repairs
• Testing for Intermittent Conditions and Poor Connections
• Wiring Repairs

Scan Tool Reference

Control Module References for scan tool information

Circuit/System Verification

1. Ignition ON.
2. Verify the driver window functions while commanding the Driver Window Motor Up and Down with a scan tool.

• If the window does not move UP and DOWN as commanded

Refer to Circuit/System Testing - Driver Window Motor Malfunction.

• If the window moves UP and DOWN as commanded

3. Verify the driver window moves while commanding the window UP, express UP, DOWN and express DOWN with the S79D Window Switch-Driver.

• If the driver window does not move UP or DOWN as commanded

Refer to Circuit/System Testing - Driver Window Switch Malfunction.

• If the driver window does not express UP or express DOWN

Normalize the driver window motor, refer to Window Motor Programming - Express Function.

• If after normalization, the driver window does not express UP or express DOWN

Refer to Circuit/System Testing - Driver Window Switch Malfunction.

• If the driver window moves UP, express UP, DOWN and express DOWN as commanded

4. Verify the scan tool parameters listed below change when pressing and pulling the switches for the passenger, left rear and right rear window on the driver window master control;

• Left Rear Main Control Down Switch - Inactive and Active
• Left Rear Main Control Express Switch - Inactive and Active
• Left Rear Main Control Up Switch - Inactive and Active
• Right Rear Main Control Down Switch - Inactive and Active
• Right Rear Main Control Express Switch - Inactive and Active
• Right Rear Main Control Up Switch - Inactive and Active
• Front Passenger Main Control Down Switch - Inactive and Active
• Front Passenger Main Control Express Switch - Inactive and Active
• Front Passenger Main Control Up Switch - Inactive and Active
• If any parameter does not change

Replace the S79D Window Switch-Driver.

• If the parameters change

5. Verify the passenger, left rear and right rear window move while commanding the Passenger Window Motor, Left Rear Window Motor, and Right Rear Window Motor Up and Down with a scan tool.

• If the window does not move UP and DOWN as commanded

Refer to Circuit/System Testing - Window Motor Malfunction.

• If the window moves UP and DOWN as commanded

6. Verify the passenger and rear window moves while commanding the window UP, express UP, DOWN and express DOWN with the appropriate passenger or rear S79 Window Switch.

• If a passenger or rear window does not move UP or DOWN as commanded

Refer to Circuit/System Testing - Passenger/Rear Window Switch Malfunction.

• If a passenger or rear window does not express UP or express DOWN

Normalize the appropriate window motor, refer to Window Motor Programming - Express Function.

• If after normalization, a passenger or rear window does not express UP or express DOWN

Refer to Circuit/System Testing - Passenger/Rear Window Switch Malfunction.

• If the passenger and rear window moves UP, express UP, DOWN and express DOWN as commanded

7. All OK.

Circuit/System Testing

Window Motor Malfunction

1. Ignition OFF and all vehicle systems OFF, disconnect the harness connector at the appropriate M74 Window Motor. It may take up to 2 minutes for all vehicle systems to power down
2. Test for less than 10 ohms between the ground circuit terminal 1 and ground.

If 10 ohms or greater

1. Ignition OFF.
2. Test for less than 2 ohms in the ground circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, repair the open/high resistance in the ground connection.
• If less than 10 ohms

3. Ignition ON.
4. Verify a test lamp illuminates between the B+ circuit terminal 2 and ground.

• If the test lamp does not illuminate and the circuit fuse is good

1. Ignition OFF.
2. Test for less than 2 ohms in the B+ circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, verify the fuse is not open and there is voltage at the fuse.
• If the test lamp does not illuminate and the circuit fuse is open

1. Ignition OFF.
2. Test for infinite resistance between the B+ circuit and ground.

• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance, replace the M74 Window Motor.
• If the test lamp illuminates

5. Test or replace the M74 Window Motor.

Driver Window Switch Malfunction

1. Ignition OFF and all vehicle systems OFF, disconnect the X1 harness connector at the S79D Window Switch-Driver. It may take up to 2 minutes for all vehicle systems to power down.
2. Test for less than 10 ohms between the ground circuit terminal 1 and ground.

If 10 ohms or greater

1. Ignition OFF.
2. Test for less than 2 ohms in the ground circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, repair the open/high resistance in the ground connection.
• If less than 10 ohms

3. Ignition ON.
4. Verify a test lamp illuminates between the B+ circuit terminal 4 and ground.

• If the test lamp does not illuminate and the circuit fuse is good

1. Ignition OFF.
2. Test for less than 2 ohms in the B+ circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, verify the fuse is not open and there is voltage at the fuse.
• If the test lamp does not illuminate and the circuit fuse is open

1. Ignition OFF.
2. Test for infinite resistance between the B+ circuit and ground.

• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance, replace the S79D Window Switch-Driver.
• If the test lamp illuminates

5. Verify the scan tool Driver Window Main Control Down Switch parameter is Inactive.

If not Inactive

1. Ignition OFF, disconnect the harness connector at the M74D Window Motor-Driver.
2. Test for infinite resistance between the S79D Window Switch-Driver signal circuit terminal 6 and ground.

• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance, replace the M74D Window Motor-Driver.
• If Inactive

6. Install a 3 A fused jumper wire between the signal circuit terminal 6 and the ground circuit terminal 1.
7. Verify the scan tool Driver Window Main Control Down Switch parameter is Active

If not Active

1. Ignition OFF, remove the 3 A fused jumper wire, disconnect the harness connector at the M74D Window Motor-Driver, ignition ON.
2. Test for less than 1 V between the S79D Window Switch-Driver signal circuit terminal 6 and ground.

• If 1 V or greater, repair the short to voltage on the circuit.
• If less than 1 V

3. Test for less than 2 ohms in the signal circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, replace the M74D Window Motor-Driver.
• If Active

8. Verify the scan tool Driver Window Main Control Up Switch parameter is Inactive.

• If not Inactive

1. Ignition OFF, disconnect the harness connector at the M74D Window Motor-Driver.
2. Test for infinite resistance between the S79D Window Switch-Driver signal circuit terminal 2 and ground.

• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance, replace the M74D Window Motor-Driver.
• If Inactive

9. Install a 3 A fused jumper wire between the signal circuit terminal 2 and the ground circuit terminal 1.
10. Verify the scan tool Driver Window Main Control Up Switch parameter is Active

• If not Active

1. Ignition OFF, remove the 3 A fused jumper wire, disconnect the harness connector at the M74D Window Motor-Driver, ignition ON.
2. Test for less than 1 V between the S79D Window Switch-Driver signal circuit 2 and ground.

• If 1 V or greater, repair the short to voltage on the circuit.
• If less than 1 V

3. Test for less than 2 ohms in the signal circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, replace the M74D Window Motor-Driver.
• If Active

11. Verify the scan tool Driver Window Main Control Express Switch parameter is Inactive.

If not Inactive

1. Ignition OFF, disconnect the harness connector at the M74D Window Motor-Driver.
2. Test for infinite resistance between the S79D Window Switch-Driver signal circuit terminal 3 and ground.

• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance, replace the M74D Window Motor-Driver.
• If Inactive

12. Install a 3 A fused jumper wire between the signal circuit terminal 3 and the ground circuit terminal 1.
13. Verify the scan tool Driver Window Main Control Express Switch parameter is Active

• If not Active

1. Ignition OFF, remove the 3 A fused jumper wire, disconnect the harness connector at the M74D Window Motor-Driver, ignition ON.
2. Test for less than 1 V between the S79D Window Switch-Driver signal circuit 3 and ground.

• If 1 V or greater, repair the short to voltage on the circuit.
• If less than 1 V

3. Test for less than 2 ohms in the signal circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, replace the M74D Window Motor-Driver.
• If Active

14. Test or replace the S79D Window Switch-Driver.

Passenger/Rear Window Switch Malfunction

1. Ignition OFF and all vehicle systems OFF, disconnect the X1 harness connector at the appropriate passenger or rear S79 Window Switch. It may take up to 2 minutes for all vehicle systems to power down.
2. Test for less than 10 ohms between the ground circuit terminal 1 and ground.

• If 10 ohms or greater

1. Ignition OFF.
2. Test for less than 2 ohms in the ground circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, repair the open/high resistance in the ground connection.
• If less than 10 ohms

3. Ignition ON.
4. Verify the appropriate scan tool Window Switch at Door parameter is Inactive.

• If not Inactive

1. Ignition OFF, disconnect the harness connector at the M74 Window Motor.
2. Test for infinite resistance between the signal circuit terminal listed below and ground:

• S79 Window Switch - signal circuit terminal 6
• S79 Window Switch - signal circuit terminal 8
• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance, replace the M74 Window Motor.
• If Inactive

5. Install a 3 A fused jumper wire between the circuit terminal listed below and ground:

• S79P Window Switch-Passenger - signal circuit terminal 6
• S79LR Window Switch-Left Rear - signal circuit terminal 8
• S79RR Window Switch-Right Rear - signal circuit terminal 8

6. Verify the scan tool Window Switch at Door parameter is Up

• If not Up

1. Ignition OFF, remove the 3 A fused jumper wire, disconnect the harness connector at the M74 Window Motor, ignition ON.
2. Test for less than 1 V between the S79 Window Switch circuit terminal and ground.

• If 1 V or greater, repair the short to voltage on the circuit.
• If less than 1 V

3. Ignition OFF, test for less than 2 ohms in the signal circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, replace the M74 Window Motor.
• If Up

7. Install a 3 A fused jumper wire between the circuit terminal listed below and ground:

• S79P Window Switch-Passenger - signal circuit terminal 8
• S79LR Window Switch-Left Rear - signal circuit terminal 6
• S79RR Window Switch-Right Rear - signal circuit terminal 6

8. Verify the scan tool Window Switch at Door parameter is Down

• If not Down

1. Ignition OFF, remove the 3 A fused jumper wire, disconnect the harness connector at the M74 Window Motor, ignition ON.
2. Test for less than 1 V between the S79 Window Switch signal circuit and ground.

• If 1 V or greater, repair the short to voltage on the circuit.
• If less than 1 V

3. Ignition OFF, test for less than 2 ohms in the signal circuit end to end.

• If 2 ohms or greater, repair the open/high resistance in the circuit.
• If less than 2 ohms, replace the M74 Window Motor.
• If Down

9. Test for greater than 10 V between the signal circuit terminal 7 and ground

• If less than 10 V

1. Ignition OFF, disconnect the harness connector at the M74 Window Motor.
2. Test for infinite resistance between the S79 Window Switch signal circuit terminal 7 and ground.

• If less than infinite resistance, repair the short to ground on the circuit.
• If infinite resistance

3. Test for less than 2 ohms in the signal circuit end to end.

• If 2 ohms or greater, repair the open/high resistance on the circuit.
• If less than 2 ohms, replace the M74 Window Motor.
• If greater than 10 V

10. Test or replace the passenger or rear S79 Window Switch.

Repair Instructions

Perform the Diagnostic Repair Verification after completing the repair.

• Front Side Door Window Switch Replacement (Driver Side, Encore), Front Side Door Window Switch Replacement (Passenger Side, Encore), Front Side Door Window Switch Replacement (Driver Side, Trax), Front Side Door Window Switch Replacement (Passenger Side, Trax)
• Rear Side Door Window Switch Replacement
• Front Side Door Window Regulator Motor Replacement
• Rear Side Door Window Regulator Motor Replacement

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