Chevrolet Trax: Onstar call center remote function requests malfunction
Diagnostic Instructions
- Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
- Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
- Diagnostic Procedure Instructions provides an overview of each
diagnostic category.
Circuit/System Description
The telematics communication interface control module has the capability of
commanding the horn, initiating
door lock/unlock, or operating the exterior lamps using the serial data circuits.
These functions are commanded
by the OnStar Call Center per a customer request.
Diagnostic Aids
The customer concern may have been due to a lack of cellular service in a
given area, or a failure in the
National Cellular Network infrastructure that has since been corrected.
Reference Information
Schematic Reference
OnStar/Telematics Schematics (Encore), OnStar/Telematics Schematics (Trax)
Connector End View Reference
WIRING SYSTEMS AND POWER MANAGEMENT - COMPONENT CONNECTOR END VIEWS -
INDEX - ENCORE WIRING SYSTEMS AND POWER MANAGEMENT - COMPONENT
CONNECTOR END VIEWS - INDEX - TRAX
Description and Operation
OnStar Description and Operation
Electrical Information Reference
- Circuit Testing
- Connector Repairs
- Testing for Intermittent Conditions and Poor Connections
- Wiring Repairs
Scan Tool Reference
Control Module References for scan tool information
Circuit/System Verification
NOTE:
- It is necessary to inform the OnStar Call Center advisor that this
call is
for vehicle diagnostic purposes.
- It is necessary to have the vehicle in an open outside area where a
cellular
call can be successfully placed and GPS data can be received from
satellites.
- Ignition ON.
- Verify that the horn, lights, and the door locks on the vehicle operate
properly.
If an applicable vehicle system does not operate properly
Refer to Diagnostic System Check - Vehicle .
- If all applicable vehicle systems operate properly
- Verify that a call can be successfully placed to the OnStar Call Center
by pressing the blue OnStar button.
- If unable to contact the OnStar call center
Refer to Unable to Contact OnStar Call Center
- If able to contact the OnStar Call Center
- Verify with the OnStar advisor that all remote functions (door locks,
lights, and horn) work.
- If the remote functions do not operate when requested
Replace the K73 Telematics Communication Interface Control Module
- If the remote functions operate when requested
- All OK.
Repair Instructions
Perform the Diagnostic Repair Verification after completing the repair.
Control Module References for telematics communication interface control
module replacement,
programming and setup.
READ NEXT:
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diag
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diag
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diag
SEE MORE:
NOTE:
DO NOT program a control module unless directed to by a service
procedure or a service bulletin. If the ECU is not properly configured with
the correct calibration software, the ECU will not control all of the
vehicle
features properly.
Ensure the programming tool is equipped with the
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diagnostic Procedure Instructions provides an overview of each
diagnostic category
DTC Descriptors
DTC