Chevrolet Trax: Onstar call center remote function requests malfunction
Diagnostic Instructions
- Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
- Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
- Diagnostic Procedure Instructions provides an overview of each
diagnostic category.
Circuit/System Description
The telematics communication interface control module has the capability of
commanding the horn, initiating
door lock/unlock, or operating the exterior lamps using the serial data circuits.
These functions are commanded
by the OnStar Call Center per a customer request.
Diagnostic Aids
The customer concern may have been due to a lack of cellular service in a
given area, or a failure in the
National Cellular Network infrastructure that has since been corrected.
Reference Information
Schematic Reference
OnStar/Telematics Schematics (Encore), OnStar/Telematics Schematics (Trax)
Connector End View Reference
WIRING SYSTEMS AND POWER MANAGEMENT - COMPONENT CONNECTOR END VIEWS -
INDEX - ENCORE WIRING SYSTEMS AND POWER MANAGEMENT - COMPONENT
CONNECTOR END VIEWS - INDEX - TRAX
Description and Operation
OnStar Description and Operation
Electrical Information Reference
- Circuit Testing
- Connector Repairs
- Testing for Intermittent Conditions and Poor Connections
- Wiring Repairs
Scan Tool Reference
Control Module References for scan tool information
Circuit/System Verification
NOTE:
- It is necessary to inform the OnStar Call Center advisor that this
call is
for vehicle diagnostic purposes.
- It is necessary to have the vehicle in an open outside area where a
cellular
call can be successfully placed and GPS data can be received from
satellites.
- Ignition ON.
- Verify that the horn, lights, and the door locks on the vehicle operate
properly.
If an applicable vehicle system does not operate properly
Refer to Diagnostic System Check - Vehicle .
- If all applicable vehicle systems operate properly
- Verify that a call can be successfully placed to the OnStar Call Center
by pressing the blue OnStar button.
- If unable to contact the OnStar call center
Refer to Unable to Contact OnStar Call Center
- If able to contact the OnStar Call Center
- Verify with the OnStar advisor that all remote functions (door locks,
lights, and horn) work.
- If the remote functions do not operate when requested
Replace the K73 Telematics Communication Interface Control Module
- If the remote functions operate when requested
- All OK.
Repair Instructions
Perform the Diagnostic Repair Verification after completing the repair.
Control Module References for telematics communication interface control
module replacement,
programming and setup.
READ NEXT:
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diag
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diag
Diagnostic Instructions
Perform the Diagnostic System Check - Vehicle prior to using this
diagnostic procedure.
Review Strategy Based Diagnosis for an overview of the diagnostic
approach.
Diag
SEE MORE:
Removal Procedure
Remove the front floor console. Refer to Front Floor Console Replacement
(Encore) , Front Floor
Console Replacement (Trax) .
Ensure that the parking brake lever is in the fully released position.
Disconnect the electrical connector from the parking brake warning lamp
switc
After the frontal airbags and
seat-mounted side impact airbags
inflate, they quickly deflate, so
quickly that some people may not
even realize an airbag inflated.
Roof-rail airbags may still be at least
partially inflated for some time after
they inflate. Some components of
the airbag module may be